Terms of Service

Using Vota

You may use Vota to create campaign workspaces, manage supporters, review citizen issues, coordinate volunteers, run events, track public promises, publish approved evidence, review peace desk reports, and manage campaign operations.

Account responsibility

Campaign owners are responsible for users invited to their workspace, the accuracy of campaign information, account security, role assignment, lawful communication, and the way campaign data is collected and used.

Acceptable use

Vota must be used for peaceful, issue-based, lawful, and respectful campaign work. Users must not use the platform for hate speech, violence coordination, intimidation, ethnic profiling, tribe-based targeting, opponent scoring, misinformation, harassment, vote buying, or harmful mobilization.

Public submissions

Citizens may submit issues, supporter signups, volunteer details, event RSVPs, peace reports, and demo requests. Campaign teams must review submissions responsibly and should not publish private or sensitive details without a lawful reason and proper consent.

Public promise and evidence records

Promise tracker and evidence features are intended for accountability. Campaign teams must not knowingly publish false evidence, defamatory claims, private personal data, or unverified harmful allegations.

Plans, billing, and services

Pricing, onboarding, add-ons, SMS or WhatsApp credits, training, custom workflows, and support may be handled through invoices, M-Pesa STK callbacks, manual fallback records, or agreed service packages unless a separate written agreement states otherwise.

Suspension or removal

Zama Systems Limited may suspend or restrict access where a workspace is unpaid, abusive, unlawful, harmful, insecure, or used in a way that violates these terms or civic integrity safeguards.

Availability and changes

Vota is improved continuously. Features may change, be added, or be limited during MVP and managed onboarding periods. The platform is provided with reasonable care, but uninterrupted service is not guaranteed.

Data export and closure

Campaign owners may request reasonable data export or workspace closure support. Some records may be retained where required for security, audit, billing, legal, backup, or dispute-resolution purposes.

Contact and disputes

Questions about these terms, onboarding, billing, or account access should be sent through the Vota contact page. The parties should first try to resolve issues in good faith.